An accounting firm has a serious problem to communicate efficiently: post-it notes are constantly scrawled, but they pile up on people’s secretaries and they are often lost or not known who put them. Therefore, there is a lot of communication that does not take place, which causes delays in resolving issues and sometimes certain services fail. This has implications for company image, customer satisfaction and individual productivity due to the time lost to track information.
To resolve this problem, communication policies have been defined using Outlook.
The messages were guaranteed to be delivered to the recipient, traceability became simple and fast, and the subjects were no longer “lost”. Gains for the company: meeting deadlines, customer satisfaction, increased responsiveness.
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