A small business receives every day requests for budget proposals. The entrepreneur’s estimate was about 500 requests per year. Given the difficulty in responding to all budget proposals requests in a timely manner, since there is no automated response to emails, the company hired a person just to perform this task! As each process originates several email submissions and receptions to / from a single client, each budget proposal represents a few hours of work per day.
A set of predefined messages have been created in Outlook that the operator activates with a simple click of a button depending on the situation to which they are responding. Thus, it becomes possible to construct an e-mail message with “prefabricated” elements for a very significant part of the total message.
The operator was able to respond to emails in a much faster and less tiring way, with the estimated gain being over 70% of the time spent before the measure was implemented. This allowed the employee to be freed for other business tasks of great importance to the company.
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